CATEGORY
IT Support
Hardware, operating systems, identity, service operations, and practical support.
LESSONS
Choose a lesson
Open Learn, then continue with Practice and Prove.
PC Components and Their Functions
Computer Hardware
Open lessonStorage Technologies
Computer Hardware
Open lessonMemory and Performance Basics
Computer Hardware
Open lessonPorts Cables and Connectors
Computer Hardware
Open lessonLaptop and Mobile Hardware
Computer Hardware
Open lessonHardware Safety and ESD
Computer Hardware
Open lessonOperating System Roles
Desktop Operating Systems
Open lessonWindows Installation and Updates
Desktop Operating Systems
Open lessonFiles Folders and Permissions in Windows
Desktop Operating Systems
Open lessonWindows Command-Line Basics
Desktop Operating Systems
Open lessonProcesses Services and Startup
Desktop Operating Systems
Open lessonBackup Recovery and Restore Points
Desktop Operating Systems
Open lessonLocal and Cloud Accounts
Identity and Access Basics
Open lessonAuthentication and MFA
Identity and Access Basics
Open lessonLeast Privilege for Support
Identity and Access Basics
Open lessonInstall and Remove Applications
Applications and Productivity
Open lessonApplication Compatibility and Requirements
Applications and Productivity
Open lessonApplication Settings and User Profiles
Applications and Productivity
Open lessonBrowser and Web Application Support
Applications and Productivity
Open lessonEmail and Calendar Client Support
Applications and Productivity
Open lessonPrinters and Peripheral Software
Applications and Productivity
Open lessonMobile Apps and Device Sync
Applications and Productivity
Open lessonApproved Software Sources and Licensing
Applications and Productivity
Open lessonTickets Priorities and SLAs
Service Management
Open lessonDocumenting a Support Case
Service Management
Open lessonUser Communication and Escalation
Service Management
Open lessonRemote Support Safety
Service Management
Open lessonKnowledge Bases and Self-Service
Service Management
Open lessonData Privacy in Support Sessions
Service Management
Open lessonA Repeatable Troubleshooting Process
Support Troubleshooting
Open lessonDiagnosing Boot Problems
Support Troubleshooting
Open lessonDiagnosing Network Connectivity
Support Troubleshooting
Open lessonDiagnosing Application Failures
Support Troubleshooting
Open lessonSupport Scenario Capstone
Support Troubleshooting
Open lesson